Voicegain Software SKU List - Can be delivered as a SaaS Service or Edge/On-Prem Subscription Product
Effective: June 20th, 2019
Last Updated: March 20th, 2024
Developer PaaS Services are accessed through Voicegain Developer Web Console. Voicegain offers the following PaaS Services
Voicegain Speech to Text (STT) APIs are RESTful APIs that enable developers to embed both offline and realtime Speech-to-Text into their product, application or Service. Developers may invoke these APIs over http, gRPC and WebSockets. Developers may use the STT APIs with our large vocabulary model or they can also invoke these APIs with Speech Grammars.
Voicegain Telephony Bot APIs are JSON based Callback APIs that can be invoked after the Voicegain platform joins a SIP Session as a SIP endpoint. Telephony Bot APIs are conversational AI/bot developers that are looking to building a Conversational IVR/Voice bot/Intelligent Voice Assistant apps with long lasting speech interactions over telephony. Clients may bring their own supported SIP trunk provider (BYOC) or may integrate with Voicegain's SIP Trunk provider and carrier infrastructure. Developers may code the Bot/IVR logic in a programming language they prefer - Python, Node.JS, PHP and write their integration layer to interact with Voicegain Telephony Bot APIs.
Voicegain Speech Analytics APIs are Voicegain's APIs that convert speech-to-text (transcription)and then analyze the text for sentiment, keywords, phrases, entities and intents. Voicegain offers both realtime and offline Speech Analytics APIs.
Voicegain MRCP ASR is a real-time speech recognition service accessed over MRCP (Media Resource Control Protocol) and is built for access by VoiceXML compliant platforms. It supports both speech grammars (using GRXML & JSGF and provides n-best results) and large vocabulary transcription. We also provide results from our large vocabulary model for utterances that are either out-of-Grammar(OOG) or have low confidence.
Voicegain Transcribe is a versatile AI meeting assistant that allows business users to record, transcribe and analyze virtual and in-person meetings. Voicegain Transcribe offers a web based app with an intuitive UI to view speaker separated meeting notes, transcripts and summaries. It also supports audio capture in various forms - using the microphone capture, browser audio sharing and native integration with meeting platform like Zoom and Microsoft Teams. Users can also transcribe pre-recorded audio files like classroom lectures, legal depositions, call recordings, voicemails and podcasts. Real-time use cases include live meetings notes, or captioning live virtual events, talks, and presentations. Transcripts include timestamps, punctuation and support for custom language models. Text Analytics features allow annotation of the transcript with keywords, named entities and sentiment.
Voicegain Speech Analytics is a web application that uses Voicegain Speech Analytics APIs to analyze audio recordings of voice customer service interactions in contact centers with an objective of automated quality management, compliance verification and gathering customer experience and business insights. These recordings get accurately transcribed and analyzed using AI. We analyze both audio and the text transcript using AI to extract keywords, sentiment, named entities and topics.