ICTFAX site will not load after running yum update

[syntaxsystems]

Everything seemed to be working ok after installing on centos 7
I then ran yum update, and installed the latest packages.

Now I only get a blue window with an image in the middle that won't load

root still works and I get the APACHE page..

HELP!

[dubyatp]

I'm also having this issue with a new install.

Tried both the install script and manually following the install guide, and end up at the same blank blue page with the unopened image.

Upon further inspection, it appears that the server is assuming all the assets are hosted at the root of the URL http://servername.tld instead of http://servername.tld/ictfax

[fizaict]

Please share the Apache error log, so that we can guide you better

[erunaheru]

I am also having this problem, fresh install of CentOS, tried both the script and the install guide (after reinstalling OS). Apache config has not been edited.
httpd.zip

[erunaheru]

I was able to temporarily fix by adding this to ictfax.conf:

RewriteEngine On
RewriteRule ^/ictfax - [L,NC]
RewriteRule ^/api - [L,NC]
RewriteRule (.*) /ictfax$1 [L,R=301]

[uaccalogo]

I also have this problem on a new install (for testing the solution) but i don't understand where i've to put this correction.
Regards.

[uaccalogo]

resolved, the file to modify is placed in /etc/httpd/conf.d/ictfax.conf

[erunaheru]

To be clear, this does not fix the underlying problem, it just masks it. I'm also evaluating and I would strongly recommend not using the workaround on a production install.

[ICTKashif]

To be clear, this does not fix the underlying problem, it just masks it. I'm also evaluating and I would strongly recommend not using the workaround on a production install.

Please share the facing issue, we will help you and fix them accordingly

[ICTKashif]

I was able to temporarily fix by adding this to ictfax.conf:

RewriteEngine On RewriteRule ^/ictfax - [L,NC] RewriteRule ^/api - [L,NC] RewriteRule (.*) /ictfax$1 [L,R=301]

You need to update the apache configuration, like following and then restart the apache service

vi /etc/httpd/conf/httpd.conf

# DocumentRoot: The directory out of which you will serve your
# documents. By default, all requests are taken from this directory, but
# symbolic links and aliases may be used to point to other locations.
#
DocumentRoot "/usr/ictfax"

#
# Relax access to content within /var/www.
#
<Directory "/var/www">
    AllowOverride None
    # Allow open access:
    Require all granted
</Directory>

# Further relax access to the default document root:
<Directory "/usr/ictfax">

[erunaheru]

To be clear, this does not fix the underlying problem, it just masks it. I'm also evaluating and I would strongly recommend not using the workaround on a production install.

Please share the facing issue, we will help you and fix them accordingly

The underlying issue was that relative URLs were being interpreted relative to the root.

Admittedly, this feels like a client issue, but I saw it in multiple browsers and have not seen problems with other applications. I will try the suggested solution sometime this weekend.

[ICTKashif]

if you still face the issue, then please share the SSH access of your server at https://service.ictinnovations.com/submitticket.php we will check and update you

[dubyatp]

I was able to temporarily fix by adding this to ictfax.conf:
RewriteEngine On RewriteRule ^/ictfax - [L,NC] RewriteRule ^/api - [L,NC] RewriteRule (.*) /ictfax$1 [L,R=301]

You need to update the apache configuration, like following and then restart the apache service

vi /etc/httpd/conf/httpd.conf

# DocumentRoot: The directory out of which you will serve your
# documents. By default, all requests are taken from this directory, but
# symbolic links and aliases may be used to point to other locations.
#
DocumentRoot "/usr/ictfax"

#
# Relax access to content within /var/www.
#
<Directory "/var/www">
    AllowOverride None
    # Allow open access:
    Require all granted
</Directory>

# Further relax access to the default document root:
<Directory "/usr/ictfax">

I have confirmed this works on my end, but now i'm facing the same exact problem occurring in #67

[d1g1t4ld00m]

I went in and changed the base href in the url. This still leads me down the road to every page displaying as the dashboard though.

<base href="/ictfax/"

[ortizdr]

Any updates on this issue? We are wanting to deploy this out and we are attempting to test the software before purchase.

[ictvision]

I went in and changed the base href in the url. This still leads me down the road to every page displaying as the dashboard though.

<base href="/ictfax/"

Please configure the base URL like and then try again

[ortizdr]

Where is this changed?

[ICTKashif]

Where is this changed?

You can change or remove the base URL tag from /usr/ictfax/index.html file.

[kmorber]

hello,

index.html now looks so, but it does not work:

<!doctype html>

<title>ICTFax</title> Loading... <style>@-webkit-keyframes spin{0%{transform:rotate(0)}100%{transform:rotate(360deg)}}@-moz-keyframes spin{0%{-moz-transform:rotate(0)}100%{-moz-transform:rotate(360deg)}}@Keyframes spin{0%{transform:rotate(0)}100%{transform:rotate(360deg)}}.spinner{position:fixed;top:0;left:0;width:100%;height:100%;z-index:1003;background: #009fff;overflow:hidden} .spinner div:first-child{display:block;position:relative;top:50%;width:100%;height:150px;margin:-75px 0 0 0px;text-align:center;}</style>

Please enable JavaScript to continue using this application.

<script src="./assets/pdf.worker.js"></script>